Cross Technology Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 5–10 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Maintain and support client IT infrastructure by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
- Manage work queues, handle incidents and requests within SLAs, update tickets, execute changes with risk mitigation, and assist in disaster recovery tests.
- Collaborate with teams and clients for second-level support, audit tickets for quality, recommend improvements, identify automation tasks, and handle client escalations professionally.
Minimum Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in cross-technology managed services with focus on incident and problem management within SLAs.
- Effective communicator able to work across different cultures and social groups and collaborate with multiple teams and vendors.
- Capable of working under pressure, adapting to changing circumstances, and contributing to process optimizations including automation and change management.