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Tier-1 employer, mid-level generalist networking role in Mumbai increases candidate competition.
Vendor-specific networking expertise is transferable but requires domain knowledge, making fit moderately sensitive.
Certifications and vendor-specific networking requirements increase screening rigor despite no explicit years.
Provide second-line onsite and remote technical support for client networking infrastructure, including proactive incident detection and resolution to meet SLA targets.
Manage standard and low complexity incidents, ensuring thorough incident logging, investigation, and root cause analysis, escalating to Level 3 support when necessary.
Configure, install, test, and maintain networking solutions and associated software in client environments, coordinating with stakeholders and vendors for effective issue resolution.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in networking technologies such as Cisco CCNP, Juniper JNCIP, Aruba ACMP, or similar.
Moderate experience in networking technologies including routing, switching, wireless, SDI distribution, core and access layers and in providing technical support and troubleshooting to clients.
On-site work location required.
Experienced in second-line networking support with a demonstrated ability to manage incidents effectively within SLA constraints.
Capable of working in pressurized environments while maintaining strong communication and coordination with clients, vendors, and internal teams.
Skilled at applying standard procedures and knowledge articles for troubleshooting and problem resolution in complex client networking setups.