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Tier-1 brand, Mumbai metro, and mid-level networking role create moderate competition.
Strong vendor-specific networking skills limit cross-industry transferability.
Mandatory vendor certifications and deep L3 networking expertise enforce strict technical shortlisting.
Provide third-line onsite and remote technical support for networking infrastructure at client sites, ensuring systems are configured, installed, and operational.
Manage and resolve incidents and problems proactively to meet zero missed SLA targets, including liaising with clients, carriers, and internal teams.
Create and maintain knowledge articles, work instructions, and ensure effective communication and handover during shift changes.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in networking technologies such as Cisco (CCNP), Juniper (JNCIS), Aruba, F5, or Cisco DevNet preferred.
Seasoned experience in networking technologies including routing, switching, wireless, SDI distribution, core and access layers, and in technical support and troubleshooting.
Workplace: On-site; Work Experience Required: Seasoned experience, exact years not specified, but substantial expertise implied.
Experienced in third-line networking support with strong incident management and root cause analysis skills.
Able to coordinate effectively across multiple stakeholders including clients and vendors to expedite resolutions.
Comfortable working under pressure with ability to plan and adapt to changing circumstances in an on-site environment.