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Metro location and broad technical skills required, but niche Jamf/macOS expertise limits applicant pool.
macOS/Jamf endpoint expertise is transferable across industries but still requires niche platform experience.
Multiple explicit years alternatives and mandatory Jamf/endpoint management experience create strict screening filters.
Provide advanced technical support and serve as escalation point for complex macOS issues including hardware, OS, applications, security tools, and network authentication.
Package, test, deploy, and maintain macOS applications using Jamf; troubleshoot device enrollment and provisioning.
Collaborate with engineering and technology teams to implement new configurations, standards, endpoint management improvements, and contribute to process automation.
Bachelor's degree with 2+ years in Information Systems OR Associate's degree with 4+ years OR High school diploma/GED with 8+ years and 2+ years experience with enterprise management tools like Jamf Pro.
2+ years experience with Jamf Pro, Microsoft Intune, or Workspace ONE is mandatory.
Experience supporting macOS in an enterprise environment and advanced troubleshooting skills with macOS endpoints.
Not explicitly mentioned: Notice period or strict location requirements.
Experience supporting macOS devices using Jamf in complex enterprise environments with deep knowledge of macOS security and lifecycle management.
Ability to diagnose and resolve advanced issues involving identity platforms (Microsoft Entra ID, AD, Okta), network protocols, and security technologies such as FileVault and PPPC.
Proficient in scripting (Bash, Python) and automation, with capability to mentor lower-level technicians and collaborate cross-functionally across IT, security, and engineering teams.