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Strong employer brand, common operations role, and metro location increase candidate competition significantly.
Customer-service and BPO operations experience preferred, making cross-industry transfer moderately constrained.
Managerial responsibilities and people-management expectations imply moderate filtering despite no explicit years mentioned.
Coordinate daily operations and implement short to medium term activities within the team.
Supervise and manage a mixed team of Specialists and Support staff with full employee lifecycle responsibility.
Provide tactical and operational input to policies, processes, and standards within a defined scope.
Work Experience Required: Advanced knowledge and experience, including participation or leadership in new solutions/projects development.
Mandatory skills: Customer service and support, including handling technical and non-technical inquiries across multiple channels.
Location and employment type: Not explicitly mentioned in the JD.
Educational qualifications: Not explicitly mentioned in the JD.
Experienced in managing and coordinating teams in customer service operations with a focus on complex issue resolution.
Capable of acting as a single point of contact for complex matters and providing best practices guidance.
Familiarity with both remote and on-site customer service environments and employee lifecycle management.