Customer Success Manager
Vidya Wires5+ yrsGujaratOn-siteDirect career pageEst. 6–12 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end client lifecycle management focusing on onboarding, product adoption, and fast time-to-value.
- Manage client relationships through regular check-ins and Quarterly Business Reviews to drive retention and account growth.
- Monitor account health to reduce churn, identify upsell opportunities, manage renewals, and coordinate issue resolution with internal teams.
Minimum Requirements
- Minimum 5 years experience in customer success, account management, or client-facing roles.
- Bachelor’s degree in business, communications, or related field.
- Proficiency with CRM and customer success platforms such as Salesforce or HubSpot.
- Strong communication skills including verbal, written, and active listening.
Ideal Candidate Profile
- Experienced in managing customer lifecycles with measurable impact on retention and growth.
- Skilled at bridging customer needs with internal teams to drive product enhancements.
- Analytical with ability to interpret customer data and articulate strategic solutions tailored to client needs.