Chief Manager - Customer Engagement (Agency)
Axis Max Life Insurance (company site, opens in a new tab)12–15 yrsRemoteDirect career pageEst. 18–30 LPA
Posted on 9 Sept
Reach people at Axis Max Life Insurance
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Axis Max Life Insurance you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end video-based customer service operations ensuring excellent customer experience, operational efficiency, and compliance.
- Drive key performance metrics including persistency (13M, 25M), retention (Engage to Retain, Freelook, Surrender, ECS), and service to sales/recruitment targets.
- Lead team capability building, compliance adherence, process improvements, and stakeholder coordination for distribution engagement and customer retention.
Minimum Requirements
- 7-9 years total experience with at least 3 years in operations or customer service supervisory roles OR 12-15 years with 2-3 years supervisory operations/customer service experience (inconsistent but both mentioned).
- Strong knowledge of contact center operations and experience with CRM, video calling platforms, and digital workflows.
- Experience analyzing data using statistical techniques to identify trends and optimize efficiency.
- Post Graduate degree in Management preferred (not strictly mandatory).
Ideal Candidate Profile
- Experienced leader skilled in managing digital customer engagement and video-based contact center operations.
- Proven ability to meet targets related to customer retention, persistency, and upselling within a supervisory or managerial role.
- Strong skills in people management, coaching, stakeholder management, and driving process improvements in a compliance-focused environment.