Deputy Manager/Manager - Data & Business Analyst
Mahindra & Mahindra Ltd (company site, opens in a new tab)5–10 yrsMumbaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Act as Business Analyst for CRM, Customer Care, DMS, and digital transformation initiatives by gathering and documenting business requirements and facilitating stakeholder collaboration.
- Lead User Acceptance Testing (UAT), manage project milestones, issue resolution, and ensure implemented solutions meet business objectives and compliance requirements.
- Analyze customer and operational data to create MIS reports, dashboards, KPI scorecards; perform root cause analysis and support decision-making with predictive and trend analysis using tools like Excel, Power BI, and SQL.
Minimum Requirements
- 5-10 years of experience in Business Analysis, CRM, Customer Experience, MIS, Data Analytics, or Digital Transformation.
- Bachelor's degree in Engineering, Computer Science, IT, Statistics, Mathematics, Business Administration, or related fields.
- Proficiency in business requirement gathering, process mapping, data analysis, and business reporting with experience in Advanced Excel, Power BI/Tableau, and SQL.
- Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP CRM.
Ideal Candidate Profile
- Experienced in requirement gathering, process mapping, gap analysis, and CRM solution evaluation, preferably in Customer Care, Automotive, Manufacturing, Retail, Telecom, BFSI, or Service sectors.
- Skilled in developing dashboards, KPI reporting, root cause analysis, and coordinating UAT with strong stakeholder management and communication abilities.
- Demonstrates ownership with strong business acumen, ability to manage multiple priorities, drive process improvements, and deliver actionable business insights.