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Generalist data/BA role at an established conglomerate attracts many qualified applicants.
Core analytics and BI skills transfer across industries, though CRM and customer-care preference moderately reduces fit.
Explicit 5-10 year requirement plus mandatory Power BI, SQL and CRM experience raises screening strictness.
Act as Business Analyst for CRM, Customer Care, DMS, and digital transformation initiatives by gathering and documenting business requirements and facilitating stakeholder collaboration.
Lead User Acceptance Testing (UAT), manage project milestones, issue resolution, and ensure implemented solutions meet business objectives and compliance requirements.
Analyze customer and operational data to create MIS reports, dashboards, KPI scorecards; perform root cause analysis and support decision-making with predictive and trend analysis using tools like Excel, Power BI, and SQL.
5-10 years of experience in Business Analysis, CRM, Customer Experience, MIS, Data Analytics, or Digital Transformation.
Bachelor's degree in Engineering, Computer Science, IT, Statistics, Mathematics, Business Administration, or related fields.
Proficiency in business requirement gathering, process mapping, data analysis, and business reporting with experience in Advanced Excel, Power BI/Tableau, and SQL.
Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or SAP CRM.
Experienced in requirement gathering, process mapping, gap analysis, and CRM solution evaluation, preferably in Customer Care, Automotive, Manufacturing, Retail, Telecom, BFSI, or Service sectors.
Skilled in developing dashboards, KPI reporting, root cause analysis, and coordinating UAT with strong stakeholder management and communication abilities.
Demonstrates ownership with strong business acumen, ability to manage multiple priorities, drive process improvements, and deliver actionable business insights.