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Job Description
Structured overview of role & requirementsAbout This Role
Provide centralized troubleshooting and fault isolation for Verizon Wireless network issues ensuring high network availability and service level attainment.
Utilize network management systems to detect events, communicate, and escalate issues for rapid resolution.
Support internal and external customers including customer service centers and executive teams during major network events and outages.
Minimum Requirements
Bachelor's degree or one or more years of related work experience.
Must be able to work 24/7 operational schedule including night shifts, weekends, and holidays.
Experience in a customer service setting with skills in managing customer communications and telephone interactions.
Work Experience Required: One or more years of related work experience.
Ideal Candidate Profile
Familiarity or interest in LTE, 4G to 5G technologies, and telecommunications troubleshooting.
Experience or knowledge in Cloud and virtualized solutions (OpenStack/VMWare) and scripting languages like Python, Node.js, or Perl is a plus.
Comfortable working in a fast-paced, high-pressure environment requiring 24/7 shift work and responsive collaboration with team and clients.