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Tier-1 brand, common operations title, and 3–5 years experience make this highly competitive.
Role requires logistics hub operations experience, somewhat transferable to other supply-chain roles.
Mandatory 3–5 years logistics hub experience and specific hub operations skills enforce moderate filtering.
Manage end-to-end day-to-day operational execution of the eCommerce product within the assigned Surface Hub, ensuring timely processing, consolidation, and movement of shipments.
Coordinate with Linehaul Operations, Network Operations, Service Centres, Last Mile Operations, and Customer Service teams to ensure seamless hub processing, dispatch readiness, and adherence to network timelines.
Monitor and resolve shipment exceptions, track operational performance against SLAs, and support process improvements to enhance service quality and operational efficiency.
Bachelor's Degree in any discipline.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics or hub operations with exposure to hub or mid-mile logistics in high-volume environments.
Working knowledge of logistics management systems, operational dashboards, and Microsoft Office applications.
Location: Surface Hub; Travel requirement approximately 25%.
Experienced in managing eCommerce or courier hub operations with a focus on shipment processing, transit operations, and network coordination.
Capable of coordinating with multiple internal stakeholders to meet network and service quality commitments in a fast-paced logistics environment.
Prior exposure to performance reporting, exception management, and implementing operational process improvements to enhance service reliability and productivity.