GCC IT Operations Lead 1
Syensqo (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead 24x7 GCC IT Operations shifts including shift planning, workload prioritization, and cross-technology coordination to ensure uninterrupted service delivery.
- Manage operational governance enforcing ITIL-aligned processes, monitoring standards, incident and major incident management, and continuous improvement initiatives.
- Oversee people management in shifts including supervision, coaching, cross-skilling, and acting as the main escalation point for service interruptions and operational risks.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 7+ years experience in Operational Delivery lead or related role.
- Strong understanding and practical application of ITIL concepts, ITSM processes, Major Incident Management, and Operational Governance.
- Work Experience Required: Minimum 7+ years; Notice Period: Not explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing global, multicultural 24x7 IT operations teams with transversal support responsibilities (IT Infra & Applications).
- Skilled in driving operational discipline, risk identification, and continuous process improvements under ITIL framework.
- Capable of hands-on technical management combined with strong communication and stakeholder coordination skills during incidents and operational escalations.