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Tier-1 brand, metro location, and generalist operations role increase applicant density and competition.
Requires insurance-specific domain knowledge and process experience, limiting cross-industry transferability.
Requires insurance domain experience and 2+ years people management, causing moderate filtering.
Own and manage insurance operations team performance, including process adherence, quality delivery, and meeting SLA requirements.
Provide training, conduct regular assessments, and address knowledge gaps within the growing and diverse team to ensure operational competency.
Support senior leadership in developing and executing strategies for process efficiency and compliance with regulatory standards.
Minimum 2 years of experience in team leadership and people management within insurance operations.
Experience with General Insurance, preferably Property & Casualty and Employee Health & Benefits.
Must be able to work hybrid in Gurugram with in-office requirement at least 3 days per week.
Comfortable working shift hours between 1:00 pm–10:00 pm and 6:30 pm–3:30 am.
Experienced in program management and capable of designing and facilitating development programs for team upskilling.
Strong problem-solving skills and ability to identify process improvements and preventive measures.
Familiarity or certification in Marsh US insurance processes or other insurance-related certifications.