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Strong employer brand, popular mid-level support title, and 3-5 years range increase applicant competition.
Requires product-specific supply chain and Blue Yonder experience, reducing transferability across industries.
Explicit 3–5 years requirement plus product-specific, PL/SQL and domain knowledge makes shortlisting strict.
Support and maintain Blue Yonder Demand, Fulfillment, and Supply Planning solutions for Retail and Manufacturing sectors.
Analyze and resolve product issues with root cause identification and permanent solutions, adhering to SLA severity levels.
Act as primary contact for customer requests, collaborate during solution design, and support rollouts and change management to optimize KPIs.
Bachelor’s degree.
3 to 5 years of experience in Product Support or Implementation Support.
Hands-on experience with Demand & Fulfillment products in supply chain planning.
Experience with Blue Yonder products and Cloud environments including MS Azure, PL/SQL, and RDBMS.
Deep understanding of supply chain business processes and multiple supply chain planning software (e.g., SAP-IBP/APO, o9, Kinaxis, Relex).
Strong analytical and problem-solving skills with ability to perform root cause analysis and propose solutions.
Experienced in technical performance tuning and working across technical platforms and infrastructure for complex product support scenarios.