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Niche Blue Yonder supply-chain skillset and non-metro mid-level role reduces applicant competition.
Requires specialized supply-chain product knowledge, limiting cross-industry transferability.
Explicit 3–5 years, mandatory Blue Yonder product experience and required certifications increase filter strictness.
Owns technical support and implementation for Blue Yonder Demand, Fulfillment, ESP, and Inventory Optimization solutions.
Acts as single point of contact for customer requests, manages product issue root cause analysis and resolution within SLA.
Collaborates in solution design, system stabilization, deployments, enhancements, and contributes to improving customer KPIs.
Bachelor's degree.
3 to 5 years of experience in product support or implementation support.
Hands-on experience with Demand & Fulfillment product implementation/support for multiple customers.
Experience with supply chain planning software like SAP-IBP/APO, o9, Kinaxis, or Relex is required; performance tuning knowledge is a plus.
Strong analytical and problem-solving skills with ability to perform root cause analysis and propose solutions.
Familiarity with the technical architecture including MS Azure, PL/SQL, and RDBMS platforms related to Blue Yonder products.
Capable of collaborating with technical and solution architects during design and deployment phases, with an understanding of customer business processes.