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Known employer, metro location, mid-level generalist role with broad skillset leads to high applicant competition.
Skills like Python, SQL, and cloud are transferable, but MuleSoft/middleware experience increases domain specificity.
Explicit 3–6 years and multiple mandatory middleware, monitoring, and integration skills make filters moderately strict.
Support and administer Python-based and MuleSoft (Blue Yonder Connect) platform and integration services including installation, patching, deployment, upgrading, troubleshooting, and performance tuning.
Provide Level 1 & 2 technical support and incident resolution for Python adapters, ESB/middleware components, and related integration services within a 24x7 global team environment.
Collaborate with internal teams, customers, and partners to meet deadlines and identify automation opportunities to reduce manual efforts.
Bachelor's degree required, STEM preferred.
3 to 6 years of experience in software development/support within middleware, integration, or platform services.
Proficiency in Python, MuleSoft connectors, SQL (preferably Microsoft SQL Server), and experience with monitoring tools (Splunk, Zabbix, AppDynamics).
Willingness and ability to work flexible hours including 24x7 production support shifts.
Experience in supporting and troubleshooting ESB/middleware components and message brokers like Active MQ, Kafka, or Rabbit MQ in enterprise environments.
Strong troubleshooting, incident management, and service management knowledge with customer-facing communication skills.
Comfortable working in fast-changing project environments alongside cross-functional teams including platform, product, and customer support staff.