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Niche ServiceNow specialization and mandatory certification limit applicant pool despite remote work.
ServiceNow-specific skills and certification are transferable across ServiceNow-using firms but not to general engineering roles.
Mandatory 7+ years, explicit ServiceNow module experience and required SPM certification enforce strict shortlisting.
Lead design, development, and implementation of ServiceNow ITAM, HAM, and SAM solutions across global locations.
Own technical integration testing, configuration, and customization of ServiceNow applications using scripting and standard modules.
Collaborate with cross-functional teams to troubleshoot issues and ensure adherence to best practices and quality delivery.
7+ years of experience with strong expertise in ServiceNow ITAM, HAM, ITSM modules and integrations.
Mandatory ServiceNow SPM certification.
Bachelor’s or master’s degree in Computer Science, Information Technology, or related field.
Hands-on experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, AngularJS).
Experienced in implementing ServiceNow solutions in a global delivery environment with cross-functional collaboration.
Proven ability to translate business requirements into technical solutions and conduct integration testing.
Strong grasp of ITAM, HAM, SAM, and ITSM modules aligned with ITIL best practices.