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Remote role plus niche ServiceNow skills and seniority create moderate applicant competition.
ServiceNow platform expertise and CMDB/ITOM experience are highly platform-specific and less transferable.
Mandatory 9+ years and specific ServiceNow module expertise enforce strict shortlisting filters.
Lead design and implementation of ServiceNow ITSM, ITOM, and CMDB solutions including integrations and service mapping.
Support and optimize CMDB and Service Mapping implementation across global locations ensuring quality delivery through testing and technical troubleshooting.
Develop technical specifications, configure/customize ServiceNow applications, and collaborate across teams to align business needs with IT standardized processes.
9+ years of experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and integrations.
Bachelor’s or master’s degree in Computer Science, Information Technology, or related field.
Strong hands-on expertise in ServiceNow platform architecture, integration design, and implementation.
Work Experience Required: 9+ years. Notice period: Not explicitly mentioned in the JD.
Experienced in managing global ServiceNow delivery with strong technical and stakeholder management skills.
Deep knowledge of ServiceNow modules ITSM, ITOM, CMDB, Service Mapping, with exposure to additional modules like SPM, GRC, or HRSD.
Technically proficient with a focus on implementing best practices, ensuring quality, and continuous improvement in complex enterprise environments.