Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, metro location, entry-level generalist role with broad skills increases competition.
Cross-technology managed-services skills are broadly transferable across industries.
Requires ITIL/process familiarity, domain troubleshooting and degree but lacks strict certifications, causing moderate filtering.
First point of contact for client IT infrastructure, handling first-line support for standard and low-complexity incidents and service requests to maintain operational systems.
Monitor client infrastructure proactively, identify root causes of incidents, provide telephonic, ITSM ticket, or chat support, and perform maintenance activities like patching and configuration changes.
Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration), contribute to disaster recovery tests, manage incident escalations and ensure zero missed SLA conditions.
Entry-level experience troubleshooting and supporting security, network, data center, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes; proficiency with ITSM tools.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace requirement: On-site work.
Experience operating in multi-technology environments involving Cloud, Security, Networking, Applications, or Collaboration domains.
Disciplined in ticket management and following SOPs for troubleshooting and incident resolution.
Client-focused with effective communication skills across cultures and able to handle pressure environments.