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Tier-1 employer and metro Bengaluru increase interest, but niche networking skills moderate competition.
Vendor-specific networking expertise and certifications make role less transferable across industries.
Requires advanced vendor certifications and multiple mandatory technologies, imposing stringent technical shortlisting.
Lead troubleshooting and resolution of high-complexity network incidents and problems ensuring SLA compliance.
Create knowledge articles, train and mentor junior team members, and collaborate with automation teams to reduce manual efforts.
Provide onsite technical support, manage client network infrastructure configurations, and coordinate with third-party vendors for issue resolution.
Proficiency with Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches/APs, enterprise network architecture, and routing protocols (BGP, OSPF, EIGRP).
Advanced certifications in at least one or two of the above-listed network technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experience in managing complex network environments involving enterprise-grade firewalls, switches, and routing protocols with incident management responsibilities.
Proven ability to lead operational improvements, automate processes, and deliver knowledge sharing and training within a technical team.
Comfortable working in a hybrid setup with strong communication skills across diverse cultural and social groups.