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Tier-1 brand and Bangalore metro increase competition, but specialized managed-security focus narrows candidate pool.
Security managed-services skills transfer across industries yet require domain-specific knowledge, so medium sensitivity.
Requires managed-security/MS experience and tooling knowledge but lacks explicit years or mandatory certifications, so moderate strictness.
Ensure continuous operation of clients' security infrastructure by monitoring, investigating, and resolving technical incidents within SLA.
Manage security support tickets, perform operational tasks, escalate and triage client issues, and assist L1 engineers.
Collaborate with automation teams to optimize and automate tasks, contribute to change management, and audit incidents for quality improvements.
Experience in managed services handling security infrastructure and using ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent in IT/Computing or relevant work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Workplace Type: Hybrid working model.
Strong technical expertise in security infrastructure operational support and incident management within managed services.
Ability to communicate effectively across cultures and teams, with client-focused mindset and adaptability to changing conditions.
Experience with process improvement, automation collaboration, and change management in security operations context.