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Tier-1 brand in a metro location with a mid-level devops/security role increases applicant competition.
Managed security and ITIL-centric responsibilities create strong domain bias, limiting cross-industry transferability.
Requires proven managed-security infrastructure experience and ITIL/third-line troubleshooting, so moderate screening filters apply.
Own and resolve complex security incidents and problems within client infrastructures ensuring zero missed SLAs.
Provide third-line support including root cause analysis, advanced troubleshooting, and operational improvements in security managed services.
Create knowledge articles, train junior team members, and contribute to process automation and disaster recovery functions.
Proven experience handling complex security infrastructure in a managed services environment.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Deep working knowledge of ITIL processes.
Workplace type: Hybrid Working
Strong background in IT engineering within medium to large ICT organizations with client-facing experience.
Ability to plan activities and projects proactively and deliver effective solutions under pressure.
Experience coaching or mentoring junior team members and contributing to technical knowledge sharing and operational excellence.