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Tier-1 employer and metro location but niche managed-security L3 role limits broad applicant pool.
Domain-specific managed-security skills required but are transferable across IT service providers.
Requires mandatory managed-security infrastructure experience and ITIL but no explicit years, so medium strictness.
Ensure security, configuration, and operational readiness of client infrastructures in a managed services environment.
Handle third-line support for complex security incidents, identify root causes, and implement solutions to maintain zero SLA breaches.
Create knowledge articles, train junior team members, contribute to automation efforts, and possibly manage projects within the security domain.
Experience handling complex security infrastructure in a managed services environment.
Strong working knowledge of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: Hybrid working.
Experienced in IT engineering within medium to large ICT organizations, focusing on security operations.
Skilled in proactive incident resolution with client-centric communication and feedback.
Capable of mentoring juniors, documenting processes, and supporting automation to improve operational efficiency.