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Tier-1 brand, Bangalore metro location, and a visible mid-level security managed-services role increase competition.
Role requires managed-services security and ITIL background, limiting easy cross-industry transferability.
Requires proven managed-services security experience and ITIL knowledge, adding moderate candidate filtering.
Own third-line support for security infrastructure within managed services, including root cause analysis and incident resolution.
Maintain zero missed SLA by proactively monitoring, configuring, testing, and ensuring client infrastructure is operational.
Create knowledge articles, mentor junior team members, and provide inputs for automation and operational improvements.
Proven experience handling complex security infrastructure in a managed services setting.
Strong knowledge of ITIL processes.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Workplace type: Hybrid working.
Experienced IT engineer comfortable working in medium to large ICT organizations with managed service operations.
Strong client-focused communicator adept at working across cultures and maintaining service quality under pressure.
Capable of planning and managing activities and projects within security domain to meet client requirements.