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Strong employer brand but senior, shift-based and somewhat specialized role yields medium competition.
Low because core infrastructure and application support skills (IIS, Unix, SQL, cloud) transfer easily across industries.
High due to explicit 8–14 years, mandatory tech stack, ITIL knowledge and rotational shift requirements.
Provide Tier 3 application and integration support for 40–50+ global enterprise applications including root cause analysis and resolution of high-impact incidents.
Act as escalation point for Tier 2, lead major incident bridge calls, coordinate with engineering and vendors to drive permanent fixes and manage post-release validation and hypercare.
Manage 24x7 rotational shifts, ensuring compliance to SLAs, timely ticket lifecycle management, and ongoing operational leadership and knowledge management.
Bachelor's degree in Computer Science or equivalent OR 8-14 years relevant experience in product/application support.
Hands-on experience with IIS, Azure, SQL/PLSQL, Unix/Linux, and ITIL framework.
Experience with 24x7 rotational shift work including nights and weekends.
Work Experience Required: 8-14 years in similar field (product/application support).
Demonstrates strong ownership and prioritization managing multiple concurrent high-impact tickets under SLA constraints.
Experienced in cross-team coordination with Development, Infrastructure, and Service Owners in complex global enterprise environments.
Skilled in operational leadership and knowledge management for support teams in regulated/non-regulated IT settings.