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Strong Tier-1 brand, metro location, and a generalist senior communications role increase applicant competition.
Core skills transfer across industries but global matrix and change-management experience make fit moderately sensitive.
Explicit 8–12 years requirement plus specialized internal communications and change management skills increase shortlisting rigidity.
Own and execute integrated communications, engagement, culture, recognition, and change management strategies for Global Customer Care Centers, driving alignment, trust, and organizational effectiveness.
Serve as primary communications advisor to leadership, developing executive messaging, managing communication channels, and enabling leadership visibility and connection with employees.
Lead employee engagement initiatives, change adoption programs, and global recognition efforts to build a connected, inclusive, and future-ready workforce.
Bachelor’s degree in Communications, Public Relations, Marketing, HR, Organizational Development, Business Administration, Journalism, or related discipline.
8–12+ years of experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, HR, or related fields.
Proven experience managing enterprise communication and engagement programs in global, matrixed organizations, including supporting transformation and change adoption initiatives.
Master’s degree preferred but not mandatory; Notice period: Not explicitly mentioned in the JD.
Experienced strategic communications professional skilled in executive level messaging and organizational storytelling connecting employees to business priorities.
Demonstrated expertise in managing multifaceted employee engagement, culture-building, and change management programs within global or widely distributed teams.
Strong collaborator and advisor comfortable working with senior leadership and diverse stakeholders to influence organizational culture, transparency, and adoption of change.