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Tier-1 brand plus junior, generalist ops role in metro location attracts many applicants.
Operational skills transferable, but banking process knowledge increases domain specificity.
Explicit 0-2 years and bachelor's degree required but no niche technical certifications.
Provide day-to-day operational support including record maintenance, account opening coordination, and documentation alignment with Citi's operations processes.
Act as liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure efficient task execution and communication.
Manage and update help content, conduct needs assessments, and ensure timely completion of assigned tasks within team process controls.
0-2 years of relevant experience.
Bachelor’s degree/university degree or equivalent experience.
Proficiency in Microsoft Office tools.
Work Experience Required: 0-2 years relevant experience.
Detail-oriented individual with ability to work under pressure and adapt to deadlines or changing priorities.
Strong organizational, time management, and problem-solving skills to manage operational support tasks effectively.
Clear and concise verbal and written communication skills for liaising with multiple stakeholders and updating support content.