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Mid-level metro role at a strong brand with broad skills requirements but niche GE4CX specialization moderates competition.
Highly specialized Google CCAI, Gemini, and contact-center integration skills limit cross-industry transferability.
Explicit 4–8 years plus many mandatory platform-specific skills (GE4CX, Dialogflow CX, Vertex, telephony integrations) increases strictness.
Design, develop, and deploy advanced conversational AI workflows using Google Gemini Enterprise for Customer Experience (GE4CX).
Integrate CCAI components with enterprise systems such as Salesforce and telephony platforms to deliver end-to-end customer experience solutions.
Implement CX analytics dashboards and leverage GCP services for scalable, secure delivery and optimization of AI-powered contact center tools.
4-8 years of hands-on experience with GE4CX (Gemini Enterprise for Customer Experience) including Conversational AI, Dialogflow CX, and Agent Assist.
Bachelor's Degree in any field; B.Tech/BE preferred.
Proficiency in Python and/or Node.js for custom fulfillment and integration development.
Proven expertise with Google Cloud Platform services relevant to CX like Vertex AI, Cloud Run, GKE, Pub/Sub, BigQuery, and API Management.
Experienced in building multi-turn, multimodal conversational AI agents with strong conversational design and LLM fine-tuning capabilities.
Demonstrated ability to architect scalable CX solutions integrating CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
Comfortable collaborating cross-functionally with CX strategists, DevOps, and security teams in client-facing, fast-paced environments.