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Job Description
Structured overview of role & requirementsAbout This Role
Administer and manage Microsoft Teams environment including policies, teams, meetings, messaging, voice, applications, and external/guest access across a large enterprise Microsoft 365 setup.
Provide L2/L3 support for complex Teams issues, perform monitoring, troubleshooting, and resolve incidents related to Teams services and integration with Microsoft 365 applications.
Implement governance, security, and compliance standards for Teams, coordinate with multiple internal teams and external vendors to ensure reliable, secure, and scalable Teams collaboration experience.
Minimum Requirements
Experience Required: Not explicitly mentioned in the JD, but role requires an experienced Microsoft Teams Administrator.
Must have expertise administering Microsoft Teams including policy configuration, Teams lifecycle management, and advanced troubleshooting (L2/L3) in enterprise environments.
Strong familiarity with Microsoft 365 suite integration especially Exchange Online, SharePoint, OneDrive, Microsoft Entra ID, Microsoft Purview, and security compliance.
Proficiency in incident, change, problem management, and use of Microsoft Teams Admin Center, PowerShell scripting for administration and troubleshooting.
Ideal Candidate Profile
Has deep operational ownership of Microsoft Teams administration at scale with measurable experience managing policies, voice, meetings, and external collaboration.
Experienced in complex troubleshooting and escalation management involving multi-product dependencies within Microsoft 365 ecosystem.
Comfortable working cross-functionally coordinating with Security, Network, AV, and Microsoft support teams to maintain governance, security, and service continuity.