Sr Analyst III Infrastructure Services
DXC Technology (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and administer Microsoft Teams Rooms and Teams Voice environments including Teams Rooms Pro Management and Teams Phone solutions.
- Provide L2/L3 technical support and troubleshooting for complex voice, video, PSTN, SIP, and AV collaboration issues, ensuring operational readiness and resolving incidents promptly.
- Oversee ITIL-based incident, change, and problem management processes for Teams Rooms and Voice services, maintaining compliance, documentation, and stakeholder communication.
Minimum Requirements
- 8–10 years overall IT experience; 3–4+ years hands-on experience with Microsoft Teams Voice and Teams Rooms.
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SBCs, PSTN, and hybrid voice technologies.
- Experience with AV integration, Teams Rooms deployment, Teams Admin Center, PowerShell, Call Quality Dashboard, and ITIL processes.
- Work Experience Required: 8–10 years IT experience, 3–4+ years Microsoft Teams Voice/Rooms experience; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in enterprise-scale Microsoft Teams administration with strong troubleshooting and analytical skills for voice and video collaboration.
- Able to manage cross-functional coordination with AV integrators, telecom teams, and vendors in hybrid environments supporting VIP/executive meetings.
- Familiar with ITSM/ITIL operational models, comfortable supporting 24×7 shift-based operations and critical incident management.