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Specialized Teams Voice skills reduce applicant pool, but metro Bengaluru location and established DXC brand increase competition.
Role requires niche Teams Voice, SBC, and AV expertise, limiting cross-industry transferability.
Explicit 8–10 years and mandatory Teams Voice/Rooms expertise make shortlisting highly selective.
Manage and administer Microsoft Teams Rooms and Teams Voice environments including Teams Rooms Pro Management and Teams Phone solutions.
Provide L2/L3 technical support and troubleshooting for complex voice, video, PSTN, SIP, and AV collaboration issues, ensuring operational readiness and resolving incidents promptly.
Oversee ITIL-based incident, change, and problem management processes for Teams Rooms and Voice services, maintaining compliance, documentation, and stakeholder communication.
8–10 years overall IT experience; 3–4+ years hands-on experience with Microsoft Teams Voice and Teams Rooms.
Strong knowledge of Microsoft Teams Phone, Direct Routing, SBCs, PSTN, and hybrid voice technologies.
Experience with AV integration, Teams Rooms deployment, Teams Admin Center, PowerShell, Call Quality Dashboard, and ITIL processes.
Work Experience Required: 8–10 years IT experience, 3–4+ years Microsoft Teams Voice/Rooms experience; Notice Period: Not explicitly mentioned in the JD.
Experienced in enterprise-scale Microsoft Teams administration with strong troubleshooting and analytical skills for voice and video collaboration.
Able to manage cross-functional coordination with AV integrators, telecom teams, and vendors in hybrid environments supporting VIP/executive meetings.
Familiar with ITSM/ITIL operational models, comfortable supporting 24×7 shift-based operations and critical incident management.