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Metro role requiring broad M365 skills and governance with moderate employer brand increases competition.
Microsoft 365 and Power Platform skills are transferable but governance and regulated environment experience raise sensitivity.
Requires specific SharePoint and Power Platform operational skills and enterprise governance experience, so moderate strictness.
Provide operational support for SharePoint Online and Microsoft Power Platform including administration, troubleshooting, and governance to ensure business continuity and platform stability.
Manage incident, problem, and change management processes aligned with ITIL, ensuring timely resolution and coordination with stakeholders and Microsoft Support.
Implement and maintain Microsoft 365 security, compliance, and governance controls across platforms including RBAC, DLP, and data protection policies.
Strong experience in SharePoint Online administration and operational support including sites, permissions, metadata, version control, and integration with Microsoft Teams and OneDrive.
Working knowledge of Power Platform components: Power Apps, Power Automate, and Power BI including troubleshooting and support.
Familiarity with Microsoft 365 ecosystem services such as Microsoft Entra ID, Microsoft Purview, and security groups.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working in enterprise-scale and regulated environments indicating capability to manage governance and compliance requirements.
Ability to work in 24x7 shift-based support and global delivery models demonstrating adaptability to operational demands.
Strong analytical, troubleshooting skills combined with effective communication to coordinate with technical and non-technical stakeholders.