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Generalist senior retail-operations role in metro location with common skillset, leading to moderate competition.
Requires mall/retail or hospitality facility management experience, reducing cross-industry transferability.
Explicit 10–15 years and managerial experience required, with domain-specific mall/facility experience.
Oversee daily operational and customer service activities, preparing regular reports on key metrics for senior management.
Track and improve KPIs including footfall, complaint resolution, service audits, operational costs, and safety compliance.
Support budgeting, planning, and strategic initiatives alongside the General Manager.
Bachelor's degree in Business Administration, Hospitality, Facility Management, or related field; MBA preferred.
10–15 years experience in mall/retail operations, hospitality, or facility management; minimum 3–4 years in supervisory/managerial role.
Experience in retail mall, large-format retail, or hospitality environment strongly preferred.
Proficiency in MS Office; familiarity with CAFM/FM software is a plus.
Experienced in managing operations within retail malls or hospitality sectors with measurable improvements in customer service and facility uptime.
Strong leadership skills with proven ability to manage teams and handle vendor and stakeholder relationships effectively.
Capable of multitasking in high-pressure environments, including flexible working hours aligned with retail operations.