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Tier-1 brand, mid-level generalist NOC role in metro with common title and broad skills.
Telecom NOC and GSM/CDMA expertise limits transferability across industries.
Explicit 3–4 years telecom NOC experience plus technical skills creates strict screening.
Own daily operational performance of a 24x7 Network Operations Center, ensuring smooth network operations and meeting SLAs and KPIs.
Lead NOC team to manage and resolve Trouble Tickets timely as per MSTOP process and drive performance improvements through reviews and corrective actions.
Coordinate with cross-functional teams for node integrations, publish KPI/SLA reports, forecast manpower, and manage team capacity and competence development.
Degree in Electronics and Telecommunication Engineering from a recognized institution.
3–4 years of experience in Telecom Network Operations.
Technical knowledge of GSM, CDMA, Telecom Service Networks, SQL, Perl, and PostgreSQL.
Certifications preferred: ITIL, CCNA, JNCIA, or CCIP.
Experienced in managing 24x7 NOC environments with a focus on operational performance and SLA compliance.
Skilled in leadership with proven people management and customer relationship abilities within telecom operations.
Able to interface cross-functionally and manage reporting, team capacity, and performance appraisal processes.