Automated Operations Engineer -NOC
Ericsson (company site, opens in a new tab)3–4 yrsNoidaOn-siteDirect career pageEst. 8–14 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own daily operational performance of a 24x7 Network Operations Center, ensuring smooth network operations and meeting SLAs and KPIs.
- Lead NOC team to manage and resolve Trouble Tickets timely as per MSTOP process and drive performance improvements through reviews and corrective actions.
- Coordinate with cross-functional teams for node integrations, publish KPI/SLA reports, forecast manpower, and manage team capacity and competence development.
Minimum Requirements
- Degree in Electronics and Telecommunication Engineering from a recognized institution.
- 3–4 years of experience in Telecom Network Operations.
- Technical knowledge of GSM, CDMA, Telecom Service Networks, SQL, Perl, and PostgreSQL.
- Certifications preferred: ITIL, CCNA, JNCIA, or CCIP.
Ideal Candidate Profile
- Experienced in managing 24x7 NOC environments with a focus on operational performance and SLA compliance.
- Skilled in leadership with proven people management and customer relationship abilities within telecom operations.
- Able to interface cross-functionally and manage reporting, team capacity, and performance appraisal processes.