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Metro location and generalist AGM operations title with known retail brand raise applicant competition.
Core facility and customer-service skills transfer to retail and hospitality, but tenant coordination is specialized.
Explicit 10–15 years plus mall operations and managerial experience makes filters strict.
Oversee daily mall operations including housekeeping, maintenance, security, parking, and facility management to ensure operational efficiency and safety compliance.
Lead customer service teams to deliver high-quality guest experience and handle escalated complaints promptly.
Coordinate with tenants and internal teams for operational issues, events, and promotions, while supporting the GM in reporting, budgeting, and strategic initiatives.
Bachelor's degree in Business Administration, Hospitality, Facility Management, or related field (MBA preferred).
10–15 years relevant experience in mall/retail operations, hospitality, or facility management with at least 3–4 years in supervisory/managerial roles.
Experience in retail mall, large-format retail, or hospitality environment preferred.
Ability to work flexible hours including weekends and holidays.
Experienced leader capable of managing multi-disciplinary teams across operations, customer service, and vendor management in a retail/mall environment.
Strategic operator with strong stakeholder management skills including tenant coordination and cross-functional collaboration.
Proficient in managing operational budgets, compliance, and KPIs related to customer satisfaction, safety, and cost control.