Assistant General Manager - Operations
The Phoenix Group (company site, opens in a new tab)10–15 yrsBengaluruOn-siteDirect career pageEst. 14–22 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily mall operations including housekeeping, maintenance, security, parking, and facility management to ensure operational efficiency and safety compliance.
- Lead customer service teams to deliver high-quality guest experience and handle escalated complaints promptly.
- Coordinate with tenants and internal teams for operational issues, events, and promotions, while supporting the GM in reporting, budgeting, and strategic initiatives.
Minimum Requirements
- Bachelor's degree in Business Administration, Hospitality, Facility Management, or related field (MBA preferred).
- 10–15 years relevant experience in mall/retail operations, hospitality, or facility management with at least 3–4 years in supervisory/managerial roles.
- Experience in retail mall, large-format retail, or hospitality environment preferred.
- Ability to work flexible hours including weekends and holidays.
Ideal Candidate Profile
- Experienced leader capable of managing multi-disciplinary teams across operations, customer service, and vendor management in a retail/mall environment.
- Strategic operator with strong stakeholder management skills including tenant coordination and cross-functional collaboration.
- Proficient in managing operational budgets, compliance, and KPIs related to customer satisfaction, safety, and cost control.