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Metro location and broad technical requirements with reputable employer increase candidate competition.
Skills transferable across enterprise software and cloud ops but favor support/ops backgrounds.
Moderate technical and leadership requirements without explicit years, so moderate shortlisting strictness.
Own technical support and troubleshooting for enterprise-level Sonatype products, including debugging incidents and replicating customer issues.
Mentor and guide junior support engineers while managing support workflows to ensure timely and accurate case resolution.
Coordinate cross-functional collaboration to improve support processes and contribute to knowledge base and training initiatives.
Experience supporting complex enterprise software solutions (exact years not specified).
Familiarity with Java programming language required.
Strong communication skills, both written and verbal, mandatory.
Experience with Linux command-line tools and networking concepts (Sockets, HTTP, LDAP, proxies/firewalls, SSL) required.
Proven ability to lead, mentor, or coordinate a technical support team (formal or informal leadership experience).
Technical background with Java and enterprise software troubleshooting, emphasizing hands-on analytical skills.
Experience working in collaborative, cross-functional teams focused on product and customer success improvements.