Manager - Cyber Operations I On-site, Bangalore

Lead and manage the Cyber Operations client lifecycle including client success, SOC, and service activation to meet business objectives and improve client satisfaction.

Oversee service delivery, monitor contractual compliance, handle escalations, and coordinate cross-functional resolution of key customer challenges.

Develop and implement policies, procedures, and continuous improvement initiatives for Cyber Operations services, including mentoring and evaluating team performance.

Bachelor of Science degree in Computer Science or related field is required.

Minimum 10+ years of security incident response experience and at least 2+ years leading SOC teams.

Experience with SIEM tools, managing SOAR Engineers, SIEM Engineers, and SOC Analysts, and operational knowledge of firewalls, routers, switches, and common operating systems (Windows, Linux).

Must be available for US working hours, on-site in Bangalore, and hold or preferably have certifications such as CISM, CISSP, CompTIA Security+, GSEC, GCIA, GCIH, or PMP.

Experienced leader with strong operational and strategic oversight of Cyber Operations within complex IT environments and client-facing roles.

Skilled at driving service efficiency, client communication including executive summaries, and cross-team collaboration including remote members.

Technically proficient in security incident response, vulnerability management, and managing teams of engineers and analysts in SOC environments.