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Strong Tier-1 brand, metro location, and mid-level generalist FM role increase applicant competition.
FM skills are transferable but hotel soft-services specialization increases domain specificity.
Explicit 6–8 years and hotel-specific soft-services expertise raise candidate filtering to high.
Manage outsourced service contracts and JLL personnel for all soft services including Cleaning, Security, Administration, Reception, Helpdesk, Pantry, and Mailroom to meet SLAs and KPIs.
Develop and implement building procedures and performance measures to improve work methods and reliability, and oversee vendor contracts, inventories, and quality inspections.
Produce regular reports and contribute to monthly management reviews while actively managing health and safety, emergency procedures, client satisfaction, and cost optimization.
6-8 years of experience in Facility Management – Soft Services, preferably from hotel industry specialized in Housekeeping.
Ability to work on-site in Gurugram, Haryana, India.
Strong PC literacy and experience with contract management, client reporting, and continuous improvement initiatives.
Flexible to work in shifts.
Experienced in managing diverse outsourced service contracts with a focus on operational excellence and client satisfaction.
Skilled in developing and implementing procedural improvements and handling vendor management in facilities/soft services domain.
Capable of leading teams, making decisions under pressure, and driving cost savings and efficiency initiatives within a structured corporate environment.