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Tier-1 brand, mid-level generalist title, metro location, and broad skillset make competition high.
Strong platform and integration expertise required (Workday, Salesforce, MuleSoft) limits cross-industry transferability.
Mandatory 5+ years plus required enterprise integration and platform experience increases shortlisting strictness.
Lead troubleshooting and resolution for software applications across Application, Database, Network, and Integration layers.
Drive automation of tasks and service requests to improve operational efficiency and reduce case volume.
Perform trend analysis to improve SLAs and conduct root cause analysis for permanent problem resolution, including identifying risks and inefficiencies in the Salesforce platform.
5+ years of experience in Enterprise Software Application Development.
Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field.
Deep technical knowledge of enterprise software application development and enterprise integrations including Workday, Salesforce, Stripe, MuleSoft/SnapLogic.
Hands-on experience troubleshooting technical issues on Salesforce platform across Application, Database, Network, and Integration layers.
Experience administering Workday and Salesforce platforms with integration expertise (certifications like Workday Integration Administrator preferred).
Functional knowledge of Source-to-Pay (S2P)/Procure-to-Pay (P2P) processes.
Strong analytical ability to perform root cause analysis, trend analysis and process improvement in enterprise software environments.