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Tier-1 brand plus popular data-analyst title and mid-level profile increases candidate competition.
High because complaints/regulatory and call-recording domain knowledge limits cross-industry transferability.
Requires strong SQL/BigQuery and regulated complaints domain knowledge, so moderate filtering on technical and domain fit.
Lead reporting and analysis on customer complaints data to generate actionable insights and strategies for process improvements and enhanced customer experience.
Work closely with customers, regulators, and operations teams to ensure complaint resolution, regulatory compliance, and improved operational efficiencies.
Manage frequent interactions with senior leaders and oversee multiple projects under tight deadlines in a highly regulated environment.
Strong expertise in SQL and Google Big Query.
Experience working in GS or GTLS Operations.
Familiarity with call recording platforms (e.g., NICE, Nexidia) and operational systems (e.g., OPUS, ISP).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling and analyzing Global Complaints and Privacy data within a regulated, international context.
Demonstrates ability to manage multiple projects simultaneously with strong attention to detail and adaptability under changing priorities.
Skilled in thought leadership, communication, and relationship management involving senior leaders and diverse stakeholders.