Analyst-Data Analytics
American Express (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 8–15 LPA
Posted on 9 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead reporting and analysis on customer complaints data to generate actionable insights and strategies for process improvements and enhanced customer experience.
- Work closely with customers, regulators, and operations teams to ensure complaint resolution, regulatory compliance, and improved operational efficiencies.
- Manage frequent interactions with senior leaders and oversee multiple projects under tight deadlines in a highly regulated environment.
Minimum Requirements
- Strong expertise in SQL and Google Big Query.
- Experience working in GS or GTLS Operations.
- Familiarity with call recording platforms (e.g., NICE, Nexidia) and operational systems (e.g., OPUS, ISP).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling and analyzing Global Complaints and Privacy data within a regulated, international context.
- Demonstrates ability to manage multiple projects simultaneously with strong attention to detail and adaptability under changing priorities.
- Skilled in thought leadership, communication, and relationship management involving senior leaders and diverse stakeholders.