Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead reporting and analysis on customer complaints data to generate actionable insights and strategies for process improvements and enhanced customer experience.
Work closely with customers, regulators, and operations teams to ensure complaint resolution, regulatory compliance, and improved operational efficiencies.
Manage frequent interactions with senior leaders and oversee multiple projects under tight deadlines in a highly regulated environment.
Minimum Requirements
Strong expertise in SQL and Google Big Query.
Experience working in GS or GTLS Operations.
Familiarity with call recording platforms (e.g., NICE, Nexidia) and operational systems (e.g., OPUS, ISP).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in handling and analyzing Global Complaints and Privacy data within a regulated, international context.
Demonstrates ability to manage multiple projects simultaneously with strong attention to detail and adaptability under changing priorities.
Skilled in thought leadership, communication, and relationship management involving senior leaders and diverse stakeholders.