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PwC brand, Gurgaon metro location, and mid-level experience range increase applicant competition despite niche GE4CX specialization.
Conversational AI and GCP skills are transferable across industries, but contact-center integrations add domain-specific bias.
Mandatory GE4CX, GCP, LLM, integration stack and explicit 4–8 years create highly selective shortlisting.
Design, develop, and deploy conversational AI workflows and multi-step interactions on Google Gemini Enterprise for Customer Experience platform.
Integrate Contact Center AI components with enterprise CRM and telephony systems to deliver end-to-end customer experience solutions.
Implement CX analytics dashboards and leverage GCP services for scalable, secure delivery and continuous improvement of AI-powered customer engagement tools.
4-8 years of relevant experience with hands-on expertise in GE4CX solutions and Google Contact Center AI platform.
Bachelor's degree (B.Tech/BE or equivalent).
Proficiency in Python and/or Node.js for custom fulfillment and integrations.
Mandatory skills: GECX Agent Studio, Dialogflow CX, Agent Assist, CX Insights, BigQuery/Postgres SQL, Playbooks, Cloud Run, API Management, Multimodal Agent Systems, RAG.
Experienced in architecting and delivering enterprise-scale conversational AI and Contact Center AI solutions using Google Cloud and CCAI technologies.
Strong technical integration skills with CRM (Salesforce) and telephony platforms (Genesys, Cisco, Avaya).
Skilled in multi-turn, multimodal conversational design including LLM fine-tuning, prompt engineering, and real-time agent assist features.