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PwC brand, metro Gurgaon location, and mid-level 4–8 year band make this moderately competitive despite niche GE4CX specialization.
Highly specialized Google CCAI, Gemini, and contact-center integration skills limit cross-industry transferability.
Explicit 4–8 years requirement plus mandatory GE4CX, Dialogflow CX, Vertex AI, and integration skills increases shortlisting strictness.
Design, develop, and deploy conversational AI workflows using Google Gemini Enterprise for Customer Experience (GE4CX) to improve enterprise customer engagement.
Integrate GE4CX solutions with enterprise CRM (Salesforce), telephony systems (Genesys, Cisco, Avaya), and build custom fulfillment logic using Python/Node.js.
Lead end-to-end delivery of contact center AI projects including architecture, development, testing, deployment, and continuous improvement with CX analytics implementation.
4 to 8 years of relevant experience in conversational AI and GE4CX
Proven hands-on experience with Google GE4CX platform components including Dialogflow CX, Agent Assist, CX Insights, and Vertex AI.
Proficiency in Python and/or Node.js for custom integrations and fulfillment logic.
Bachelor's degree (B.Tech/BE)
Experienced in designing and optimizing multi-turn, multimodal AI conversational agents with large language model (LLM) fine-tuning and prompt engineering expertise.
Strong background integrating AI solutions within enterprise environments involving CRM and telephony systems.
Able to manage cross-functional collaboration and deliver scalable, secure, and compliant contact center AI solutions using advanced Google Cloud Platform services.