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Big Four brand, mid-level 4-8 years, metro Gurgaon and visible AI role increases candidate competition.
Heavy GECX/CCAI, telephony and Salesforce integration focus limits cross-industry transferability.
Explicit 4-8 years plus mandatory GE4CX, GCP, Vertex AI and telephony integration skills.
Design, develop, and deploy advanced conversational AI workflows on Google Gemini Enterprise for Customer Experience platform.
Integrate Contact Center AI components with enterprise CRM (Salesforce), telephony systems (Genesys, Cisco, Avaya), and other enterprise systems using Python/Node.js and API management.
Lead end-to-end project delivery including solution architecture, testing, deployment, and continuous improvement focusing on CX metrics like CSAT, NPS, and Average Handle Time.
4-8 years of hands-on experience with GE4CX (Gemini Enterprise for Customer Experience), Conversational AI, and Contact Center AI platforms.
Proficiency in Python and/or Node.js for custom fulfillment logic and integrations with enterprise systems.
Bachelor's degree (BTech/BE) required.
Experience with Google Cloud Platform services including Vertex AI, Dialogflow CX, Cloud Run, Kubernetes (GKE), BigQuery, and API Management.
Experienced in building multi-turn, multimodal AI-driven conversational agents with fine-tuning of large language models and prompt engineering on Gemini platform.
Skilled in integrating enterprise CRM and telephony systems, demonstrating technical leadership in end-to-end CX AI project delivery.
Proven ability to translate complex CX requirements into scalable architectures, collaborate with cross-functional teams, and apply analytics for measurable customer experience improvements.