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PwC brand plus mid-level AI role and metro location increase competition despite niche GE4CX specialization.
Role requires specialized GE4CX, CCAI, telephony and CRM integration experience, limiting cross-industry transferability.
Explicit 4-8 years plus mandatory GE4CX, GCP, and integration skills enforce strict screening.
Design, develop, and deploy advanced conversational AI workflows and multi-turn interactions using Google Gemini Enterprise for Customer Experience platform.
Integrate Contact Center AI components with enterprise CRM (e.g., Salesforce) and telephony systems (Genesys, Cisco, Avaya) via custom fulfillment logic and APIs.
Implement and optimize CX solutions including Agent Assist, CX Insights analytics, and scalable GCP infrastructure ensuring seamless adoption and business value delivery.
4-8 years of experience in conversational AI development, specifically with Google GEM4CX and Contact Center AI platforms.
Bachelor's degree (BTech/BE) is mandatory.
Proficiency in Python or Node.js for custom API integrations and fulfillment logic.
Hands-on experience with Google Cloud Platform services like Vertex AI, Cloud Run, GKE, Pub/Sub, BigQuery, and API Management.
Experienced in enterprise-level CX projects involving multi-modal AI agents with large language model fine-tuning and prompt engineering.
Strong integration skills across CRM and telephony platforms coupled with deep technical capabilities in conversational design and AI solution architecture.
Able to work cross-functionally with CX strategists, DevOps, and data teams to deliver operationally excellent AI-driven customer engagement solutions in fast-paced environments.