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Senior, niche ServiceNow platform role in Bangalore reduces applicant density despite employer brand.
Requires deep ServiceNow and ITSM enterprise experience, limiting cross-industry transferability.
Strict years and ServiceNow platform expertise required with enterprise program leadership and certifications preferred.
Lead design, delivery, and continuous improvement of enterprise service management solutions (ServiceNow, OpsRamp) across multiple domains including ITSM, ITOM, CMDB, IRM, and others.
Own product roadmaps, manage Agile DevOps teams, and oversee platform performance, integrations, and vendor relationships to ensure operational excellence and business value.
Drive large-scale technology initiatives aligned with enterprise architecture, collaborating with stakeholders and managing multi-project programs and budgets.
Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
10-15 years experience in Enterprise Service Management, ServiceNow platform engineering, or IT Operations within large complex organizations.
Strong expertise in ServiceNow platform configuration, development, administration, and governance.
Experience managing Agile product teams, delivering technology projects end-to-end, and managing vendor/managed service provider relationships.
Proven strategic and technical leadership in Enterprise Service Management especially on ServiceNow and enterprise integration frameworks.
Experienced in leading Agile/DevOps product teams and large-scale transformation programs across cross-functional teams and third-party partners.
Demonstrated ability to align technology solutions with enterprise architecture and business strategy, influencing senior stakeholders and driving operational excellence.