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Metro location and mid-level experience increase competition, but Oracle Cloud specialization limits the candidate pool.
Oracle Cloud Finance functional expertise is platform-specific, reducing transferability across unrelated industries.
Explicit 2–3 year requirement, mandatory Oracle Cloud ERP experience, and shift availability increase filtering.
Provide first and second line support for Oracle Cloud ERP modules, handling incident triage, resolution, and escalation within an ITIL-aligned support framework.
Manage ticket lifecycle with ownership to ensure timely resolution adhering to SLAs, including performing user support and system administration activities like password resets and role provisioning.
Contribute to knowledge management and service improvement initiatives; support quarterly Oracle Cloud release testing and defect logging.
2 to 3 years experience in application support or service desk role preferred.
Experience with Oracle ERP Cloud Financial modules (GL, AP, AR, Cash Management, PPM) required.
Familiarity with ITSM tools and ITIL incident/request management concepts.
Ability to work flexible shift hours including late shifts up to 23:00 UK Time / 04:30 IST (shift allowance).
Experience in global managed services or support teams working with Oracle ERP Cloud modules, especially Finance.
Proven ability to manage multiple concurrent tickets and communicate effectively with end users and technical teams.
Process-driven operator comfortable with ITIL practices and contributing to knowledge base and process improvements.