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Tier-1 brand, metro location, mid-level role, broad vendor skillset increases applicant competition.
Networking and managed-services skills transfer across industries but remain domain-specific.
Mandatory vendor certifications and specific networking technologies make filtering strict.
Ensure IT infrastructure and systems remain operational through proactive monitoring and resolving technical incidents in line with SLAs.
Provide second-line support handling medium complexity incidents and requests, including ticket management, escalation, and shift handovers.
Collaborate with automation teams to optimize and automate routine tasks, contribute to change management, audit tickets, and support disaster recovery as needed.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experience working in operational IT roles supporting complex network environments with multiple security technologies.
Ability to manage multiple concurrent technical tasks, including incident resolution, change management, and client communication under SLA pressures.
Comfortable operating in a culturally diverse, dynamic environment requiring client-centric communication and collaboration with multiple teams including automation and service desk.