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Tier-1 brand and metro location increase interest, but niche 12+ SAP-platform requirement reduces applicant density.
Deep SAP banking module expertise and regulated-industry experience limit cross-industry transferability.
Mandatory 12+ years SAP banking experience, ITIL and regulated-industry incident management make filters highly strict.
Lead incident and major incident management for services impacted by SAP within a large-scale banking environment.
Drive operational excellence through automation, standardisation, and simplification of support processes, focusing on reliability, observability, and DevSecOps principles.
Improve service reliability by implementing continuous improvement initiatives measured via SLA, SLO, and MTTR, and leverage AI to enhance incident analysis and automated resolution.
Minimum 12 years experience with SAP Banking Services or TRBK across at least three modules such as Payments, Deposits, Business Partner, Loans, or Master Contract Management.
Bachelor’s degree in Computer Science or Information Technology engineering.
Strong experience in incident, change management, and ITIL Service Management processes, preferably in regulated sectors like banking or financial services.
Demonstrable history in delivering complex solutions and managing major incidents in large organisations.
Experienced leader comfortable handling high-impact incidents and communicating complex technical and business risks to stakeholders.
Strategic operator advocating DevSecOps and SRE principles to enhance automation, reliability, and service observability.
Proficient in blending SAP functional expertise with technical debugging skills (e.g., ABAP) and applying AI tools to reduce manual intervention and streamline engineering workflows.