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Tier-1 brand, metro location and generalist operations manager title create high applicant competition.
Requires mutual fund/NISM certification and asset-management operations experience, limiting cross-industry transferability.
Mandatory NISM certification and regulatory asset-management expectations raise screening rigor.
Ensure timely and error-free reporting of transactions at the Investor Service Centre.
Manage customer communications for timely issue resolution, especially focusing on corporate clients.
Oversee compliance with process manuals and regulatory standards while driving efficiency and contributing to team knowledge management.
NISM VA certification with a valid certificate is mandatory.
Minimum 2 years of experience in a client-facing role involving service and query handling.
Good understanding of mutual fund/security markets.
Location requirement: Bangalore, India.
Experienced in client-facing service roles within financial services or asset management involving distribution and investor services.
Capable of independent judgment in planning, organizing, and supervising team activities with accountability for delivery outcomes.
Skilled in managing corporate customer relationships and interfacing effectively with service providers to ensure service quality.