Staff, Business Operations (Voice and Chat Process)
Intercontinental Exchange (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 5–8 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Coordinate assignment of notaries/vendors to clients, managing around 22 daily orders.
- Perform high volume outbound communication (calls, emails, texts) and negotiate vendor fees to meet client cost and gross profit targets (minimum 85%).
- Manage open order queues to meet client Service Level Agreements for order assignment turnaround times and handle scheduling issues including reschedules.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Must handle high volume communication and multi-channel correspondence (calls, emails, texts).
- Ability to meet strict deadlines aligned with SLAs and manage multiple open orders (~22 daily).
- Detail oriented with excellent written and verbal communication skills.
Ideal Candidate Profile
- Experienced in vendor or scheduling coordination within service delivery environments involving cost and profit management.
- Capable of operating under pressure to meet strict SLA deadlines and client expectations.
- Skills in negotiating fees and managing communication effectively across vendors and clients.