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Tier-1 brand, common operations role, and Pune metro increase candidate competition.
Notary-specific vendor scheduling and SLA knowledge limit cross-industry transferability moderately.
Operational SLA and performance metrics are emphasized but no strict years or certifications required.
Coordinate assignment of notaries/vendors to clients, managing around 22 daily orders.
Perform high volume outbound communication (calls, emails, texts) and negotiate vendor fees to meet client cost and gross profit targets (minimum 85%).
Manage open order queues to meet client Service Level Agreements for order assignment turnaround times and handle scheduling issues including reschedules.
Experience Required: Not explicitly mentioned in the JD.
Must handle high volume communication and multi-channel correspondence (calls, emails, texts).
Ability to meet strict deadlines aligned with SLAs and manage multiple open orders (~22 daily).
Detail oriented with excellent written and verbal communication skills.
Experienced in vendor or scheduling coordination within service delivery environments involving cost and profit management.
Capable of operating under pressure to meet strict SLA deadlines and client expectations.
Skills in negotiating fees and managing communication effectively across vendors and clients.