Assistant Manager - Cybersecurity Operations
Tata Communications Limited (company site, opens in a new tab)4–7 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve complex technical issues related to Cloud and Security services, acting as the escalation point for Level-1 customer service analysts.
- Coordinate between customers and internal teams (engineering, architecture, IT) to ensure smooth operational issue resolution and system performance.
- Prepare and improve regular executive and operational reports, and maintain/update standard operating procedures for customer service and technical operations.
Minimum Requirements
- Graduate degree required.
- 4-7 years of work experience in relevant domain.
- Experience in implementation, installation, integration, troubleshooting of Cloud and Security platform services including data backup, restoration, and retention.
- No explicit mention of notice period or specific location requirements.
Ideal Candidate Profile
- Experienced in technical administration and troubleshooting within Cloud and Security operational environments.
- Capable of handling escalation and coordinating across multiple technical and IT teams.
- Skilled in documentation, reporting, and process optimization for operational excellence.