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Tier-1 brand plus a mid-level, generalist operations role with common experience band increases applicant competition.
Requires cybersecurity operations and incident management experience, limiting easy cross-industry transferability.
Explicit 4-7 years requirement and domain-specific security operations expectations make filters moderately strict.
Manage and resolve complex technical issues related to Cloud and Security services, acting as the escalation point for Level-1 customer service analysts.
Coordinate between customers and internal teams (engineering, architecture, IT) to ensure smooth operational issue resolution and system performance.
Prepare and improve regular executive and operational reports, and maintain/update standard operating procedures for customer service and technical operations.
Graduate degree required.
4-7 years of work experience in relevant domain.
Experience in implementation, installation, integration, troubleshooting of Cloud and Security platform services including data backup, restoration, and retention.
No explicit mention of notice period or specific location requirements.
Experienced in technical administration and troubleshooting within Cloud and Security operational environments.
Capable of handling escalation and coordinating across multiple technical and IT teams.
Skilled in documentation, reporting, and process optimization for operational excellence.