Supervisor - Business Process Operations
Iron Mountain Incorporated (company site, opens in a new tab)7+ yrsOn-siteDirect career pageEst. 8–14 LPA
Posted on 8 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage large-scale end-to-end digitization operations including scanning, metadata, and document management across multiple client and facility sites.
- Serve as liaison between Key Account Managers, vertical leaders, and ground delivery teams to ensure alignment on project deliverables and customer expectations.
- Ensure adherence to Standard Operating Procedures and industry best practices to meet productivity, financial, and compliance goals.
Minimum Requirements
- Minimum 7 years experience in business process operations and digitization with team management of 50-100 people.
- Bachelor's degree required; MBA in Operations preferred.
- Strong knowledge of production scanners, Document Management Systems, workflow automation, and Google Workspace including Google Data Studio for MIS reporting.
- Experience in large-scale judiciary projects and operational cost optimization.
Ideal Candidate Profile
- Experienced in managing complex digitization and document management projects at scale within business process operations.
- Proven leader capable of supervising large teams and coordinating multiple stakeholders including Key Account Managers and delivery teams.
- Skilled in operational process optimization, compliance enforcement, and financial performance management in service delivery environments.